Legal · Updated 10 October 2026

Delete your account

Sorry to see you go. Deleting your account removes your profile and personal data from Zenyveo. If you only want to remove certain information, try Data Deletion instead.

What gets deleted

  • Your profile — name, email, phone number, and photo
  • Trip history, itineraries, and saved addresses
  • Location history
  • Vehicle, room, and meal preferences
  • Saved payment method tokens
  • Concierge chats, notification tokens, and marketing subscriptions

What we may keep

  • Invoices, VAT and payment transaction records (required by UAE law)
  • Records linked to an open dispute, refund, or safety incident, until resolved
  • Anonymised statistics that can no longer identify you
Before you delete: cancel any upcoming bookings and settle outstanding charges. Active trips must be completed before an account can be closed.

How account deletion works

  1. Submit the form below, or in the app go to Profile → Settings → Delete account.
  2. Confirm using the link we email to your account address.
  3. Your account is deactivated immediately — you’re signed out everywhere.
  4. You have a 30-day grace period: sign in again or email [email protected] to restore it.
  5. After 30 days your account and data are permanently deleted, and we confirm by email.

Request account deletion

Can’t access your email any more? Contact [email protected] and we’ll help verify your identity another way.