Legal · Updated 10 October 2026

Privacy policy

To run your trip end to end we need some personal information — like your flight, hotel, and where you need to be picked up. This policy explains exactly what we collect, why, and the control you have over it.

1. Who we are

Zenyveo (“Zenyveo”, “we”, “us”) is based in Dubai, United Arab Emirates and is the controller of the personal data described here. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws.

2. Data we collect

Information you give us

  • Account details: name, email, phone number, and password or social sign-in identifier.
  • Trip details: flight numbers, arrival and departure times, hotel, meeting addresses, and schedules.
  • Preferences: vehicle class, room setup (e.g. water temperature, AC), dietary needs, and meal choices.
  • Payment information: handled by our payment processor; we keep only a token, card type, and last four digits.
  • Communications: messages with our concierge, support tickets, and feedback.

Information collected automatically

  • Location: precise location during active trips, if you allow it (see section 6).
  • Device & usage data: device type, operating system, app version, IP address, and crash logs.
  • Notification tokens: to send booking and driver updates if you enable notifications.

Information from others

  • Your employer or travel manager, if they book on your behalf.
  • Partners (chauffeurs, hotels, restaurants) confirming service status.
  • Sign-in providers such as Google or Apple, if you choose to log in with them.

3. How we use your data

  • To plan, book, and deliver your pickups, transfers, rides, in-room setup, and meals.
  • To share live trip status with you and the partners serving you.
  • To process payments, prevent fraud, and keep the Platform secure.
  • To provide customer and concierge support.
  • To improve our services and fix problems, using aggregated or de-identified data where possible.
  • To send marketing, only where you have opted in — you can opt out anytime.
  • To meet legal, tax, and regulatory obligations.

We process personal data to perform our contract with you, with your consent (for example, location and marketing), to comply with legal obligations, and where necessary for our legitimate interests such as security and service improvement — always balanced against your rights.

5. Who we share it with

We share only what each party needs to do their part:

  • Service partners — your name, phone, pickup point, and timings with chauffeurs; room and meal preferences with your hotel or restaurant.
  • Service providers — hosting, payment processing, messaging, and analytics vendors bound by confidentiality.
  • Your organisation — if your trip is booked through a corporate account.
  • Authorities — where required by law or to protect the safety of people.

We do not sell your personal data.

6. Location data

With your permission, we use your device’s location during an active trip so your chauffeur can find you and so we can time your room setup. You can turn location access off in your device settings at any time; some features (like live pickup matching) may then be less accurate.

7. How long we keep it

We keep account data while your account is active. Trip and payment records are kept for as long as needed for the purposes above and to meet legal and tax requirements (typically up to five years). Precise location history is deleted or anonymised within 90 days of a trip. When data is no longer needed we delete or anonymise it.

8. Your rights

Subject to applicable law, you can:

  • Access a copy of your personal data;
  • Correct inaccurate or incomplete data;
  • Delete specific data — see Data Deletion;
  • Delete your entire account — see Delete Account;
  • Restrict or object to certain processing, including direct marketing;
  • Withdraw consent at any time (this does not affect processing already carried out);
  • Request your data in a portable format;
  • Lodge a complaint with the UAE Data Office.

To exercise any right, email [email protected]. We may need to verify your identity and will respond within 30 days.

9. Security

We use encryption in transit, access controls, and regular reviews to protect your data. No system is perfectly secure, so please keep your login details private and contact us if you notice anything unusual.

10. International transfers

Some of our service providers may process data outside the UAE. Where this happens we make sure an adequate level of protection is in place, as required by the PDPL.

11. Children

Zenyveo is not intended for anyone under 18, and we do not knowingly collect data from children. Minors travelling with an adult are booked under the adult’s account.

12. Cookies & app storage

Our web app uses essential cookies and local storage to keep you signed in and to let the app work offline. If we use optional analytics cookies, we will ask for your consent first.

13. Changes to this policy

We will post any updates here and change the “Last updated” date. If changes are significant, we will notify you in the app or by email.

14. Contact

Privacy questions or requests: [email protected]