Legal · Updated 10 October 2026

Data deletion

Want us to erase some of your information but keep your account? Choose exactly what to delete below. Looking to close your account completely? Use Delete Account instead.

Request form

Fill this in with the email linked to your account. We’ll verify it’s you before deleting anything.

What should we delete? *

Delete data inside the app

  1. Open the Zenyveo app and sign in.
  2. Go to Profile → Settings → Privacy & Data.
  3. Tap Delete my data, choose what to remove, and confirm.

You can also email [email protected] from your account email with the subject “Data deletion request”.

If you signed in with Google, Apple, or Facebook

When you use social sign-in we receive only your name, email address, and profile identifier. To delete that data:

  1. Submit the form above (or email us) using the email address of that social account; and
  2. Optionally remove Zenyveo’s access from the provider: Google Account → Security → Third-party connections; Apple ID → Sign in with Apple; or Facebook → Settings & privacy → Apps and websites → Zenyveo → Remove.

Removing access at the provider stops future sharing; the form above deletes what we already hold.

What happens next

  • Within 48 hours: we email you a verification link and your reference number.
  • Within 30 days of verification: the selected data is deleted from our live systems, and we confirm by email.
  • Backups: copies in encrypted backups are overwritten in the normal backup cycle, within 90 days.

What we may need to keep

UAE law requires us to keep some records even after a deletion request — for example invoices, VAT records, and payment transaction records — and we may keep data needed to resolve open disputes or prevent fraud. These records are kept securely, used only for those purposes, and deleted when the retention period ends. See our Privacy Policy for details.